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Delete Your Account

We're sorry to see you go. This page explains how to request deletion of your TripTribe account and associated data.

How to Request Account Deletion

To request deletion, send an email to our support team with the following information. The app's Delete Account action opens this page for the same process.

1. Email Subject: "Account Deletion Request"
2. Include: The email address associated with your TripTribe account. Send from that address where possible so support can verify account ownership.
3. Optional: Brief reason for deletion (helps us improve)

📧 Send Deletion Request

What Data Will Be Deleted

After support verifies the request, the intended deletion scope is:

• Account and authentication: Your Firebase Authentication account and the corresponding TripTribe profile, including name, email address, and profile picture. This does not delete your Google account.
• Trips you created: Trip records and user-provided trip content associated with your account, subject to support review where other travelers are affected.
• Memberships: Your membership records in trips, including membership profile details such as display name and photo.
• Support request: The deletion email/request itself may be retained in the support mailbox or ticket record for as long as needed to verify, process, and document the request.

Trips created by another traveler may remain available to their other members. Your membership and personal details will be removed from those trips where applicable; the trip owner's content is not your account data.

Data Retention Period

The current app does not include an automatic Firestore and Firebase Authentication deletion backend. Sending the request email therefore does not immediately deactivate or delete an account. Support reviews the request and completes the applicable deletion work manually after verification.

• Account, profile, trip, and membership deletion begins only after support verifies the request; there is currently no automatic deletion deadline.
• Support correspondence and records may be retained as needed for request handling, fraud prevention, legal obligations, and security.
• Aggregated or anonymized analytics and security/crash records may remain when they can no longer reasonably be linked to you.
• Sign out to clear the app's authentication session. Local cached data may remain until you clear the app's device storage or uninstall it.

TripTribe cannot delete copies kept by other travelers or data held outside the app, such as WhatsApp messages and external payment records. Those services have their own deletion processes.

Signing Out Is Not Account Deletion

If you're not sure about permanent deletion, you can simply:

• Sign out of the app
• Uninstall the app from your device
• Your server-side data will remain intact and you can return anytime

Processing Time

There is no automated completion or fixed processing deadline at this time. Support will reply to the request email with the next steps and, when the manual process is completed, confirmation of what was removed or retained.

Questions?

If you have any questions about account deletion or data retention, please contact us at: